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Frequently Asked Questions

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AZULIK

AZULIK is a brand with initiatives around reconnection, hospitality, gastronomy, wellness, fashion, innovation, and art.

AZULIK has two main locations, Tulum and Francisco Uh May. The fashion boutique  ZAK IK can also be found in Valladolid.

AZULIK Tulum is an exclusive hotel located in the beautiful Mexican Caribbean coast. It has 48 luxury villas, a fashion boutique, a sunglass shop, a jewelry, an art gallery, three restaurants, a beach club, a spa- including our House of Ancestral Medicine- and a beauty salon, as well as private tour guides.

AZULIK Uh May is a holistic center and city of arts. With an art gallery, private and artists residences, a restaurant, this space aims to provide a framework for the world’s finest minds to come together and propel human evolution.

AZULIK has different locations and initiatives. Our location in Tulum combines hospitality (villas), gastronomy, wellness, art and fashion in an exclusive reconnection center. AZULIK Uh May, on the other hand, is a city of arts and holistic center located in the middle of the jungle. As of now, it has an art gallery, a jungle restaurant and a private residence you can book on this webpage.This location is perfect for private events for up to 200 people.

AZULIK Uh May

AZULIK in Francisco Uh May is a city of arts and a holistic center for human evolution that aims to create a community of world leaders, artists, celebrities, visionaries, scientists and philanthropists.

Yes, admission is exclusively for people over 13 years old.

Admission to our gallery, IK LAB Uh May, is free of charge. Please check out our website to make sure the gallery will be open on the day of your planned visit. Also, you may make a lunch or dinner reservation at AZULIK Cuisine, hidden jungle restaurant.

Yes, we do. AZULIK Cuisine, hidden jungle restaurant, is a new culinary concept born immersed in a lush ecosystem. In a state-of-the-art-kitchen surrounded by nature, our chefs fuse ancestral ingredients and flavors with cutting-edge techniques to create a bespoke gastronomic experience.

AZULIK Uh May is located in the village of Francisco Uh May, 25 km northeast of Tulum. Take the highway 109 to Coba. Pass the village of Macario Gómez, and drive on until you arrive to Francisco Uh May. When you see the police station, turn left on the street before it. Continue straight on a rough road until you see a sign that reads IK LAB AZULIK. Turn left again. A few meters ahead, you will see the entrance of AZULIK Uh May. Find more information in our Plan Your Visit section.

Kin Toh

Kin Toh by AZULIK is a Mayan-Mexican fusion restaurant. It works with fresh local ingredients and combines the culinary folklore of the Yucatan Peninsula with new techniques and an extraordinary architectural proposal to create a unique gastronomic experience.

There is no minimum consumption. Although, you are asked to have a dinner reservation to eat at  the restaurant. We do not take walk-ins and you must order food to be able to get a table, as we do not accept customers for drinks only

Absolutely, all of our restaurants are open to the general public. Please visit the webpage (link) of Kin Toh for additional information about our gastronomic offer and to make a booking.

You can either book a nest on the outside part of Kin Toh, or a standard table, indoors.

  • Click on this link to find our contact form.
  • You will see several options. Click on Restaurants.
  • Now select Make a Reservation.
  • You will be given the option to choose a restaurant. Select Kin Toh.
  • You will see there are now two choices. Click on Nest.
  • A form will unfold below. Enter your general information, how you heard about our restaurant, and the details of your intended day of visit and the number of people in your party.
  • Finally, send a brief message with any additional information you may need to include or any questions you may have.
  • Click on Submit. Our reservations team will get in touch very soon.

Through the webpage of Kin Toh:

  • First, go to this webpage.
  • On the bottom right corner of your screen, you will find a button that says Reserve Now. Please note that it might be hidden behind our cookies disclaimer. Click on Got It! in order to be able to see it.
  • Click on Reserve Now. A reservation calendar will pop up.
  • Select the number of people in your party, as well as your desired date and time and click on Find a Table.
  • Select one of the available times. You will then see the payment and confirmation screen.
  • Enter your credit card and contact details, and click on Confirm Reservation.
  • You will receive an email with your booking details. Your reservation is now complete.

Through OpenTable:

  • Go to the website or app of OpenTable.
  • Using the search engine, find Kin Toh and click on our profile.
  • Using the search engine, find Kin Toh and click on our profile.
  • On the right-hand side of your screen, find the Make a Reservation section. Please enter the correct information for your booking and follow the instruction on the website.

Unfortunately, we do not display the prices of our menu online.

Our Sunset Experience operates on a first-come, first-served basis and we do not take reservations for this experience. Please arrive at 5:30 pm. This experience is open to the general public. Be ready to make a few friends at the table.

Yes, you can, but it depends on availability. If we do have available tables, you are more than welcome to stay for dinner.

It takes place every day at sundown. However, the experience can be cancelled without prior notice due to weather conditions or limited availability at the restaurant. We recommend you contact our reservations team on the day of your intended visit to make sure the experience will be taking place.
Keep in mind that entry starts at 5:30 pm and we operate on a first-come, first-served basis, so please plan accordingly.

SFER IK

SFER IK Museion is an interdisciplinary creative sphere comprising exhibitions of some of the world’s finest visual artists, cutting edge artisanal workshops, and innovative artist residencies focusing on interdisciplinary projects that culminate in new ways of experiencing and creating art.

If you would like additional information about the pieces in exhibition, please approach our staff who will be able to help you. Furthermore, if you would like to schedule a private viewing, please contact us through social media or this contact form. Also, if you have a reservation at AZULIK Cuisine, AZULIK Uh May’s hidden jungle restaurant, our staff will give you a private tour of the museum as a complimentary service.

There is no entrance fee to visit SFER IK, however, we appreciate donations which continue to fund ongoing projects around education, technology and art overseen by our NGO, Enchanting Transformation. Please keep in mind, access is exclusively for adults (18+).

Unfortunately, admission to our museum and all other areas of AZULIK Tulum is for adults only (18+).

Our museum is unconventional in many aspects. Its architecture -with irregular floors, bridges, and columns- invites us to pay attention to our every step. However, this design can be hazardous for children. Moreover, artworks are often displayed in a manner that requires profound awareness of our surroundings for them not to be damaged by visitors, which also makes SFER IK an unsuitable space for children.

AZULIK Tulum

Depending on the villa you booked, your reservation might include different services and amenities:

  • Moon Villa and Aqua Villa: The stay in these villas includes Luxury VIP return transportation from/to Cancun International Airport, 1 couple’s massage at the villa, and 24/7 butler service.
  • The rest of our villas include room service from 7:00 am till 10:30 pm (food and beverages are paid for separately)

For a full comparison of each villa’s amenities, please consult this page.

Unfortunately, at this stage we don’t work with packages. Please note, we are not an all-inclusive hotel and all our additional services are paid for separately. Please visit the webpages of our Maya Spa and our restaurants Kin Toh, Tseen Ja, and Cenote for additional information on menus and prices.

Although we don’t have a day pass, our beach club, IMIX, may be open to the general public depending on the season. Minimum consumption is $80 USD and it’s open from 9:00 am to 9:30 pm. This will give you access to the beach area, although walking around for pictures is not allowed.

All of our restaurants are open to the public. For additional information and reservations please visit the websites of Kin Toh, Mayan-Mexican cuisine, Tseen Ja, Japanese-Mexican cuisine, and Cenote, our Farm-to-table restaurant.

You can also visit our art gallery, IK LAB, our boutiques - ZAK IK, ZAK IK Jewelry, and sunglass shop IK_RAUM-, and our Maya Spa free of charge.

Due to our privacy policy, access to the villas, restaurants, and beach club is reserved for paying customers only. Also, we do not carry out tours of our facilities. However, our boutiques and gallery are open to the general public free of charge.

Unfortunately, due to safety reasons, we cannot accept pets and comfort animals in our premises.

AZULIK Tulum is a space for adults only (18+). Admission to all areas of the hotel, including villas, boutiques, gallery, spa, and restaurants is strictly for people over 18 years of age.

The villas of AZULIK Tulum were built as spaces to reconnect with our surroundings. This is why most of our villas DO NOT have a/c. The only villa that does have a/c is the Aqua Villa.

Other spaces that do have air conditioning are our gallery, boutiques, and the Dome of the House of Ancestral Medicine.

The villas of AZULIK Tulum were built in harmony with nature and to create an atmosphere of tranquillity. Therefore, rooms DO NOT have ELECTRIC LIGHT. They are illuminated solely by candle light, which reduces light pollution that severely impact the environment of creatures like sea turtles, which rely on moon light for direction during the breeding season.

Yes, each room has a couple of outlets for you to charge your phone, batteries, and other gadgets.

Each villa has beautiful handmade mosaic bathtubs. The idea behind this is to take your time, soak in the tub with bath salts and relax. The only villa with a shower is the Moon Villa, and the Aqua Villa has a handheld shower. Also, there is an outdoor shower at the beach for rinsing only.

Yes. All of our villas have hot water. They do not have showers, but all of them have been supplied with beautiful artisanal bathtubs. Please note, it is not allowed to hand-wash clothes in your room.

Due to our location, phone and internet access can be difficult sometimes. We apologize if you are having trouble contacting us. Please fill out this contact form and we will immediately redirect your query to the person best suited to help you.

No, we are not an all-inclusive hotel. Your reservation may include some services but meals are not included and all additional services are charged separately. Depending on the season and the villa you book, there may be a breakfast-inclusive deal. Please go to our bookings section for up-to-date information.

All of our rooms accommodate a maximum of 2 people. Every villa, even the most spacious ones are designed to create an intimate atmosphere and are equipped with only one king-size bed. There are, unfortunately, no extra beds or any possibility of accommodating additional people.

Absolutely. Our three restaurants are open to the public and everyone is welcome as long as they make a reservation and follow the appropriate dress code, which is no swimwear or sportswear. Please keep in mind that our restaurants are in high demand, so we encourage you to make a reservation either via Open Table or the restaurant’s website.

Additional to our daily dinner service and iconic private nests, we have special sunset experiences that are open to the public and work on a first-come, first-served basis. Please visit this website for complete information.

Unfortunately, you cannot visit the hotel exclusively to take pictures. However, there are some things you can do to get a snapshot in one of our iconic locations.

  • Book a table and join us for dinner. This will give you access to our restaurants where you can capture images of our architecture and the sunset above the jungle. Our private nests offer the best locations for photos and the most exclusive experiences in both of our specialty restaurants, Kin Toh and Tseen Ja.
  • Join us in one of our sunset experiences. Every day, you have the opportunity to have a drink and take some photos of an epic sundown in one of our iconic nests. Please visit this website for more details.
  • Depending on the season, IMIX, our beach club, may be open to the public. This will give you the chance to spend a day and take some pictures on our exclusive beach location.
  • IK LAB, our art gallery, and ZAK IK, our boutique, are open to the public. You are welcome to visit and grab a couple of shots. We ask you, however, to be very respectful of this space for art and reconnection, and above all, of the peace of our guests.

Keep in mind that none of these options give full access to the premises. ONLY OUR GUESTS are allowed to roam freely through all areas. All other bookings offer limited access, restricted to the area of your booking.

Yes, we do. Twice a month, we host In Between, a musical reconnection event where music and nature lovers gather on our rooftop to enjoy the sunset and make a few friends. While it is not a party, it is a great opportunity to appreciate the art of local and international artists while you live a magical experience over the jungle. To find out more about In Between, please visit this website.

Yes, all our bookings require a deposit, which may be either 50% or 100% of the total fee depending on the rate and date you are booking. A 50% deposit of the total villas cost including taxes is required to secure your reservation when paying a Rack Rate. Other rates may require a 100% payment upon reservation. In all cases, deposits are non-refundable. For bookings during Christmas and New Year’s holiday period, 100% payment of the reservation amount is required. Please visit our bookings website for full information on bookings and fees.

AZULIK Tulum offers you a very exclusive and secluded beach due to its amazing location. Remember that our beach is clothing-optional, so feel free and completely secure of your privacy. We do have a private beach club, IMIX, where you can relax on a sunbed, enjoy delicious drinks, and order exquisite plates from the elaborate food menu.

For cancellations made 14 days or more prior to the arrival date, a 50% cancellation fee applies. For cancellations made 13 days or less prior to arrival date, there is a 100% penalty. There are no refunds or credits issued for early checkouts. For reservations made during the period of Christmas and New Year, no refund will be done in case of cancellations or changes.

Yes, you can. Keep in mind, the official currency in Mexico is the Mexican Peso. We accept all major cards (Visa, Mastercard and American Express). You can also find an ATM within 50 meters from the hotel’s entrance.

The closest airport to Tulum is Cancun International Airport. Tulum is located 120 kilometers away from the airport, approximately a 1.5-hour drive. We can arrange a private driver service for your convenience, either one way or return trip. You can also choose from different official local taxi services at the airport, or if you prefer you can arrange with our Front Desk to rent a car from our partner Europcar.

ZAK IK

ZAK IK is a boutique that seeks to reinterpret our relationship with fashion. We only work  with ethical brands that produce handmade and unique garments using artisanal methods. We provide designers the space to show their creations and allow customers to find a new meaning in what we wear.

Yes, you can. Just visit ZAK IK E-Shop by AZULIK. There you will find the garments and accessories that made you fall in love with Tulum, now with a worldwide delivery system.

The architecture of this boutique invites visitors to rethink their relationship with space, to pay attention to every step, and to rediscover their bond with fashion. In order to achieve that, we ask our guests to remove their shoes and feel the texture of the floor with their bare feet. Shoes are to be removed upon entry.

Unfortunately, admission to our boutique and all other areas of AZULIK Tulum is for adults only (18+).

Our fashion boutique is unconventional in many aspects. Its architecture -with irregular floors, bridges, and columns- invites us to pay attention to our every step. However, this design can be hazardous for children.

Maya Spa

Maya Spa is a wellness center that uses ancient wisdom and techniques to restore our mind, body, and spirit. It performs a wide range of ancestral healing rituals and treatments that use wholesome elements from the Mayan land.

In order to keep our schedule and be on time for our next client, our policy in case of a late arrival is to give the corresponding service from the moment of the client’s arrival and till the programmed ending time. In this case, a full charge applies.

However, if there is availability, it is possible to reschedule your service for later that day.

Currently, we do not work with packages that include several or recurring spa services. There is, however, a package for guests that includes certain spa services. Please contact our Reservations team for more information.

The Dome of our House of Ancestral Medicine is one of our most iconic structures. With a maximum capacity for 80 people, A/C, and sound system, it is the perfect venue for weddings, anniversaries, corporate events, and more. For pricing, please fill out the Phootoshoots and Events section of this contact form and our events team will get in touch as soon as possible.

Tseen Ja

Tseen Ja by AZULIK is a Japanese-Mexican fusion restaurant. Inspired by Japanese cuisine, it invites you to delight in traditional dishes from the Far East made with local ingredients that modify and elevate flavors.

There is no minimum consumption. Although, you are asked to have a dinner reservation to eat at  the restaurant. We do not take walk-ins and you must order food to be able to get a table, as we do not accept customers for drinks only

Absolutely, all of our restaurants are open to the general public. Please visit the website of Tseen Ja by AZULIK for additional information about our gastronomic offer and to make a booking.

  • Click on this link to find our contact form.
  • You will see several options. Click on Restaurants.
  • Now select Make a Reservation.
  • You will then be given the option to choose a restaurant. Select Tseen Ja.
  • You will see there are now two choices. Click on Nest.
  • A form will unfold below. Enter your general information, how you heard about our restaurant and the details of your intended day of visit and the number of people in your party.
  • Finally, send a brief message with any additional information you may need to include or any questions you may have.
  • Click on Submit. Our reservations team will get in touch very soon.

There are two ways to make a booking:

Through the website of Tseen Ja:

  • First, go to this webpage
  • On the bottom right corner of your screen, you will find a button that says Reserve Now. Please note that it might be hidden behind our cookies disclaimer. Click on Got It! in order to be able to see it.
  • Click on Reserve Now. A reservation calendar will pop up.
  • Select the number of people in your party, as well as you desired date and time and click on Find a Table.
  • Select one of the available times. You will then see the payment and confirmation screen.
  • Enter your credit card and contact details, and click on Confirm Reservation.
  • You will receive an email with your booking details. Your reservation is now complete.

Through OpenTable:

  • Go to the website or app of OpenTable.
  • Using the search engine, find Tseen Ja and click on our profile.
  • Using the search engine, find Kin Toh and click on our profile.
  • On the right-hand side of your screen, find the Make a Reservation section. Please enter the correct information for your booking and follow the instruction on the website.

Unfortunately, due to policy reasons, we do not display the prices of our menu online.

Our Sunset Experience operates on a first-come, first-served basis and we do not take reservations for this experience. Please arrive at 5:30 pm. This experience is open to the general public. Be ready to make a few friends at the table.

Yes, you can, but it depends on availability. If we do have available tables, you are more than welcome to stay for dinner.

It takes place every day at sundown. However, the experience can be canceled without prior notice due to weather conditions or limited availability at the restaurant. We recommend you contact our reservations team on the day of your intended visit to make sure the experience will be taking place.
Keep in mind that entry starts at 5:30 pm and we operate on a first-come, first-served basis, so please plan accordingly.

Our price range varies depending on the season. To get a quote or more detailed information on pricing, please click on this link. Our reservations team will be able to help you.

Collaborations

We appreciate your interest in collaborating with us. Please fill out this contact form and we’ll redirect your request to the member of our team best suited to help you.

Unfortunately, we do not allow external visitors for pictures only. If you wish to collaborate, please fill out this contact form and we will redirect your request to our most appropriate team member.

Photography

We appreciate that you want to take images of our sanctuary for reconnection. However, the use of DSLR professional cameras is not allowed. If you are a guest, you are welcome to take pictures with your phone in all of our locations.

If you would like to bring a production team to the hotel to take professional footage in our locations, please contact our events team, who will be able to help you.

No, flying a drone over the premises is not allowed for guests or visitors. However, if you would like to make a professional video production in our locations, please  contact our events team.

Depending on several factors, it may be possible to use our premises as a location for photo and video shoots. If you are interested in doing so, please click on this link to  contact our events team, who will be able to help you out.

Events

Yes, you can celebrate any occasion in our beautiful venues. We have several locations, both in AZULIK Tulum and AZULIK Uh May, available for you to gather with your tribe. Please go the Events website for complete information.

Although we do not organize yoga retreats ourselves at this stage, you can book locations such as our Dome to bring your own retreat to AZULIK. Please go to our Events website or contact our team for complete information.

FOLLOW THE TRIBE

GENERAL INQUIRIES

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