Changes & Cancellations Policy
Deposit required and cancellation penalty applies.
Reservations among Jan 11th and Dec 19th require a 50% non-refundable charge in the credit card used for booking. 14 days prior the check-in we charge the other 50% (nonrefundable).Reserves among Dec 20th and Jan 6th will be 100% charged (nonrefundable).
Require a 50% nonrefundable charge in the credit card used for booking.14 days prior the check-in we charge the other 50% (nonrefundable).
Cancelation must be done 14 days before the arrival date to avoid a 100% penalization. The 50% charged at time of booking is nonrefundable.
Client may only change or cancel the tour without any extra charge with a minimum notice of 24 hours before the designated pick-up time. Change of dates after 7:00 p.m. of the day before the tour will incur a penalty of 30%Cancellations after 7:00 p.m. of the day before the tour will incur a penalty of 50%. In case of meteorological conditions that prevent the fulfillment of the activity and be notified by the local or federal authorities, the requested service can be reprogrammed without charge, otherwise, if the client is not present, it will be considered as No Show.
If it is decided to reschedule the service for climatic reasons other than those referenced above, a penalty of 20% of the total service contracted will be applied.Cancellations or rescheduling due to health conditions may be canceled or rescheduled as long as medical support is available, otherwise it will be applied as a No Show, or reprogramming by applying a 20% penalty on the service contracted.